Hospitality Information paper Term Example | Topics and Well Written Essays - 750 words

Hospitality Information - Term Paper Example become a priority for many hotels as the industry growing very fast, so there is a need to conserve energy not to mention the customers’ preference for hotels that have gone green. In the hotel industry, going green means many things. Green technology, which was once used as luxury in hotels is now a very important idea to adopt that is seeing unwilling hotels lose customers and profits. Different hotels embrace the green technology in different ways. This may include recycling waste in the hotel, reusing materials such as towels, using solar and wind energy, making organic food whose waste could be easily disposed and decreasing the amount of carbon dioxide released into the atmosphere among others (Kasavana, 2008). There are many ways through which hotels can use green technology. Conserving energy is very important in any industry and many ways are available for obtaining this objective. A common way is using solar energy that makes use of the renewable energy from the sun. Some hotels have solar panels installed in their buildings. The solar cells in the panels get energy once exposed to the sun and change it into electricity that can be used to perform many activities needing electricity. A plus for solar energy is that it can be kept safe for later use, and it does not harm the environment in any way. When used in place of electricity costs of producing electricity and level of pollution decreases. Wind energy that does not harm environment can also be used in places with a lot of wind where wind turbines move with wind and produce electricity. Solar and wind energy are a good strategy to green technology because they make use of the available natural energy reducing the need for power fro m electricity plants and also do not produce greenhouse gases that harm the environment(Hotels Going the Green Way with Technology, 2013). The design of hotel buildings also plays a big role in using the green technology. With the use of more environmentally friendly

Service Quality of Hotel Park Inn Assignment Example | Topics and Well Written Essays - 3000 words

Service Quality of Hotel Park Inn - Assignment Example The growth of these local companies is giving very tough competition to international chain hotels like Pearl Continental, Holiday Inn not only in terms of price but quality of product and services as well. Quality service is a major challenge facing the hospitality sector in this millennium. Competitive advantage and competitive success relies heavily on the service quality in this industry. The delivery of service depends upon various factors and the most important factor is the people or human resources. Every interaction is a service encounter in the hospitality sector and interactions take place at various levels. Assessing the customer expectation and efficiency in delivery of service is a big challenge in this highly competitive and fast moving industry. This paper will attempt to study whether the high or low volume of service encounter affects the overall service quality at Hotel Park Inn, Peshawar. It will try to determine how the contribution of employees, of the managers, technology, innovative ideas, and the consumers themselves help meet the challenge in the new millennium. Hotel Park Inn, Peshawar (PIP) is a 3 start hotel and experiencing rapid growth. Its products and services give the customers a feel of a 4 star hotel. The hospitality sector in Pakistan can be divided into the corporate and the consumer sector, the corporate being a very large and dominating sector. This is especially in view of Afghanistan as the neighboring country which uses Pakistan as the entry and exit point for all its travels. The hotel has 70 rooms on offer apart from conference and wedding facilities. Conferences contribute towards revenue generation but its main revenue comes from rooms sold. The hotel is very strategically located which provides easy access to both the discerning corporate clients as well as the leisure traveler. It also offers wedding facilities for the local people. The PIP's association with recognized tour operators adds to its service quality as it is in a position to offer sightseeing packages to its foreign clientele. During the lean season this also becomes a source of revenue. Hotel Park Inn can boast of a large number of loyal customers. Hotel Park Inn is basically a type of room night segment of the hospitality industry although it provide leisure and conference facilities as well. It is situated in the heart of historical Khyber bazaar Peshawar, in the North West Frontier Province of Pakistan. Its location is very much suitable for targeted segment of market i.e. business visitors/customers. One can get access from the hotel to all the important places of the city like airport, national train, motor highway, historical places and all the business centers. The hotel building consists of six stories, newly constructed which contains 70 double rooms, 2 dining halls, 3 conference rooms and a immense basement car park where 70 cars can easily be parked . This building has been designed and constructed by a renowned architect Mr.Zaheer. The firm is owned by Hajji Group which was founded in 1996.